CUSTOMER SUCCESS STORY

Using AI to Spot More Good Borrowers with Coastal Credit Union

Coastal Credit Union is one of the largest and fastest-growing financial institutions in North Carolina, committed to providing financial opportunities to the hardworking families in its area.
Coastal is on a five-year strategic plan to reinvent the future of its lending with speed, efficiency and more approvals. It was looking to acquire more good borrowers further down the credit spectrum without adding risk or impacting member experience. So Coastal turned to Zest, a leader in AI underwriting software, for a partnership.